General:

We strive to dispatch all orders within 2-5 business days, ensuring you receive your package within 7-10 business days across Pan India. Remote areas may experience slightly longer shipping times. Enjoy free shipping on orders above 2000/- INR.

 

Shipping Method:

We utilize various third-party platforms for shipping, chosen based on your location. Once your order is dispatched, a confirmation email containing the tracking ID and shipment link will be sent to you.

 

Wrong or Incomplete Address:

To facilitate smooth delivery, please provide a complete address, including a landmark. In case of a return due to an incorrect or incomplete address, you will be responsible for all delivery costs to redirect the order to the correct address. We are not liable for order losses resulting from incomplete or incorrect addresses provided at checkout.

 

Missing or Lost Packages:

Despite our reliance on trusted courier channels to minimize delays and losses, if your parcel doesn’t arrive within the specified timeframe, please contact us at info@sochalaya.com We will make every effort to assist you in resolving the issue.

 

International Shipping:

While we’d love to send parcels worldwide, logistical challenges require prior contact for international shipments. Please email us at info@sochalaya.com, and we will guide you through the international shipping process.