Quality Assurance:

We take immense pride in crafting each product with meticulous care and precision. Our commitment to quality is evident through rigorous checks at every stage of manufacturing and a final inspection before shipping. As a result, returns are accepted exclusively for damaged products, all subject to our terms and conditions.

 

Damaged Product Received:

In the unfortunate event of receiving a damaged product, there’s no need to worry. Simply reach out to us at info@sochalaya.com within 7 days of receiving your order, attaching clear images of the damaged item. Following an inspection, we’ll promptly arrange a replacement or refund, depending on product availability.

 

The full refund amount will be processed, and you can expect it to reflect in your account within 7-10 business days from the date of the refund processing. It’s important to note that any delays in bank transfers are beyond the proprietor’s control. We appreciate your understanding.

 

Your satisfaction is our priority, and we’re here to ensure a seamless resolution to any issues you may encounter with our products.