Order Processing Time:

Our team works diligently to ship all orders within 2-5 business days. Anticipate your delivery within 7-10 days, with potential extended times for remote locations. You’ll receive a tracking link in your inbox as soon as your order ships.

 

Order Confirmation:

Upon acceptance of your order, a confirmation email is dispatched to your inbox. If it’s not found in your inbox, please check your spam folder. Should you not receive confirmation within an hour of placing your order, reach out to us for prompt assistance.

 

Damaged Product:

Regrettably, if you receive a damaged product, notify us at info@sochalaya.com within 7 days of receipt. Attach high-resolution photos of the damaged item, and we’ll promptly arrange a refund or replacement based on your preference.

 

Product Satisfaction:

For quality-related dissatisfaction, our return/exchange policy is applicable only to damaged items. If you have concerns about the product quality, please get in touch, and we’ll strive to enhance your experience for future orders.

 

Bulk Orders and Discounts:

Enthusiastic about placing a bulk order? Contact us at info@sochalaya.com with the specifics, and let’s discuss potential discounts to make your large order even more exciting.

 

Customised Products:

Absolutely! For customised products and commissioned illustration projects, drop us a message at info@sochalaya.com. We look forward to bringing your unique ideas to life.

 

Order Cancellation:

While we understand changing circumstances, once an order is confirmed, we, unfortunately, cannot accept cancellations. We hope the love woven into our products brings joy upon their arrival.

 

Should you have further questions or require assistance, please feel free to get in touch. We’re here to help!